Computer Brokers offers a 30-day return policy on selected items based on manufacturer returns policies. All returns require an RMA number (Return Merchandise Authorization). For further information not listed, please contact your Computer Brokers account manager.
Due to manufacturer’s policies, Computer Brokers cannot accept returns of the following items for exchange, replacement, or credit for any reason: (Compaq, Hewlett-Packard, AST, Acer America, Custom configured products, special ordered items). Defective merchandise, including DOA, from these situations must implement the appropriate manufacturer warranty provided with or purchased in conjunction with the merchandise. If assistance is required in obtaining warranty service, call your Computer Brokers account manager for information regarding the manufacturer’s required steps to obtain warranty service. Additional manufacturers may be added to this list as manufacturer policies change or manufacturer goes out of business.
To obtain an RMA number and appropriate return address please call your Computer Brokers account manager or e-mail our Customer Service Department at customerservice@cbrokers.net. NO returns of any type can be accepted without an RMA number. For faster service, please have the following information on hand when calling for a RMA number: customer name, invoice number, serial number and nature of the problem.
All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
Customer is responsible for shipping charges on returned items. Computer Brokers strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
If merchandise arrives to your location damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Computer Brokers to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Computer Brokers immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Computer Brokers of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call your Computer Brokers account manager to arrange for carrier inspection and a pick up of damaged merchandise.
In general, DEFECTIVE returns can be returned directly to Computer Brokers warehouses within 30 days from the invoice date, at Computer Brokers discretion for: credit, replacement, exchange or repair. However, some manufacturer restrictions do apply. Consult your Computer Brokers account manager or email customerservice@cbrokers.net for specific manufacturer policies. Any item that is missing the UPC can ONLY be replaced with the same item. After 30 days, all manufacturers' warranties apply.
NON-DEFECTIVE returns can be accepted directly by Computer Brokers within 30 days from the invoice date, at Computer Brokers discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15 percent restocking fee. Limitations can occur to the amount of non-defective product approved for return. Again, some manufacturer restrictions can apply.
All returns must have a RMA number issued by Computer Brokers prior to returning any product. In most cases, the return address is not the same as the address that your purchase was shipped from. Returned product without an RMA will be refused.
As a commercial reseller for the manufacturers products we sell, it is important that our customers understand warranty services. The manufacturers, not Computer Brokers, provide warranties of products. With a few manufacturer exceptions, stated previously, most manufacturers allow Computer Brokers to exchange DEFECTIVE product (DOA) within the first thirty days from invoice date. Restrictions can apply. The procedures can change as manufacturer policies change or a manufacturer goes out of business.
Beyond thirty days, any problems with the products purchased must implement the manufacturers limited warranty procedures for repair. If assistance is required in obtaining warranty service, call your Computer Brokers account manager or email customerservice@cbrokers.net for information regarding the manufacturer’s required steps to obtain warranty service. Computer Brokers will assist our customers any way possible. However, the limited warranty that comes with your purchase is between you and the manufacturer.
In general, most manufacturer warranties DO NOT cover travel or on-site repair, and do not cover loaner equipment while your equipment is being repaired. If these conditions are important to your operation, you may want to consider purchasing service agreements such as warranty upgrades, express exchanges, etc from us. Please consult your Computer Brokers account manager for available options. Most service agreements must be purchased within the first ninety days of the equipment purchase invoice date. However, restrictions can apply.
Software Diskette, CD, and DVD return policy
Only defective software can be returned to Computer Brokers warehouses. The return must take place within 30 days of invoice date and may only be replaced for the SAME software title. Unopened software may be returned for refund or exchange within 30 days of invoice date. Multiple software licenses cannot be returned for refund or exchange unless first authorized by the manufacturer.
NOTE: Multiple software licenses cannot be returned for refund or exchange unless first authorized by the manufacturer. Multiple licenses may not be returned beyond 30 days for any reason.
